Refund & Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service purchased through our Platform. Please read carefully:
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Cancellations:
Cancellation requests will only be considered within
1 day
of placing the order. Cancellation requests may not be entertained if the order has been communicated to the seller(s)/merchant(s) and shipping has been initiated, or the product is out for delivery. In such cases, you may reject the product at the doorstep.
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Damaged or Defective Items:
If you receive a damaged or defective item, please report it to our customer service team within
1 day
of receiving the product. After inspection by the seller/merchant, we will process the return or replacement if confirmed.
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Product Not as Expected:
If you feel that the product does not match the description or expectations, please contact customer service within
1 day
of receiving the item. We will review the complaint and take appropriate action.
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Warranty Issues:
If the product comes with a manufacturer's warranty, please refer to the manufacturer directly for warranty-related concerns.
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Refund Processing:
The refund will be credited into the source account within 5 business days
